The businesses nowadays have multiple channels that need to be connected. If a customer starts a transaction online and then picks up the phone, will the customer service representative have that online information? It is necessary to deliver a consistently superior experience across all channels otherwise we could lose sales opportunities and incur higher support costs. The Hybris Multichannel Suite platform gives us everything we need to boost sales, improve customer service, and increase loyalty.
Benefits of SAP Hybris Multichannel Suite
- Interact with customers on their terms based on their preferences.
- Deliver a unique, compelling and profitable shopping experience with the full range of commerce capabilities including personalization, vouchers and coupons, promotion, cross-selling, payment, and more.
- Create a great, seamless customer experience across mobile, social, in-store, and other touch points.
- Improve the customer experience with information about current and past interactions across all touch points.
Deliver Consistent, Relevant and Accurate Content Across Channels
- Comfortably manage content across print and online channels.
- Remove purchasing roadblocks caused by inaccurate or inconsistent information.
- Enable seamless “channel hopping” to retain customers and even increase conversions and order value.
- Improve the effectiveness of your message by optimizing based on customer context and intention.
- Leverage new touch points such as tablets, Internet-enabled TVs, etc. quickly to grab first mover advantage.
Transform Your Brick and Mortar Stores
- Integrate online and in-store promotions with sophisticated store locator capabilities.
- Support innovative delivery methods such as order in store, ship to home or click and collect.
- Optimize store space with long-tail online offerings.
- Equip sales clerks with the ability to give suggestions and personalized offers to improve the in-store customer experience.
Profit from a Holistic View of Stock
- Optimize stock inventory across the entire organization.
- Eliminate customer frustration due to lack of stock at a specific location.
- Increase the ability to sell higher margin inventory.
Sell Anywhere, Fulfill Anywhere
- Support the entire order management process and ensure seamless cross-channel fulfillment.
- Offer innovative new options such as in-store pickup or return with a holistic view of all orders.
- Empower your customer service team and in-store sales clerks with complete picture about all transactions regardless of channel or touch point.
- Get all the power and support needed on the back end as well. SAP Hybris keeps commerce operations running smoothly by providing clustering and high performance, security for protecting data and transactions and robust reporting for ongoing measurement and improvement.
Get to Market Fast
- Implement faster with the Hybris Accelerator, the ready-to-use commerce solution that allows you to jump-start your efforts and effortlessly build and maintain feature-rich multichannel commerce operations.
Why Royal Cyber?
- Royal Cyber is a SAP Hybris silver partner and has seasoned SAP Hybris Commerce consultants to streamline your eCommerce site.
- Royal Cyber has extensive experience in working on cloud platform i.e. migration and implementation