IBM Commerce on Cloud is a multi-channel commerce SaaS to create a rich and user-friendly shopping experience for the customers. With the IBM Commerce on Cloud, we can provide customers with an appealing brand experience across every customer touch point using various e-commerce, order management, and sales configuration capabilities.
Each business works with a distinctive set of requirements and challenges. Companies are faced with the problem of developing an IT environment that can respond with agility, realize increased revenue, higher profitability, and happier customers.
Around 80% of companies are assigning budget for cloud projects. However, more than half are perturbed due to legacy systems and lack of in-house expertise.
IBM Commerce on Cloud puts us in control of the shopping experience by providing insights exactly where it’s needed.
Product managers and Marketers can get a clear view of the shopper’s behavior and business’ performance in real-time. They can make immediate and powerful decisions that drive revenues and improve margins and reach customers when they are on the go. In this digital age, customers are shopping everywhere – browsing on planes, elevators, and on phones/tablets.
IBM Commerce on Cloud is equipped with prebuilt storefronts and predefined templates that dynamically respond to devices the customers are using. There is no need to create mobile specific websites. Just design once and deliver your content and branding, optimized for every device so we can stay with our customers wherever they are.
Furthermore, IBM Commerce on Cloud lets the customers have what they want and how they want it regardless of where it is in our supply chain. Whether online, in a physical store, or through a call center app, we can give our customers the choice and flexibility on how the orders will be fulfilled. That’s the improvements in shopping experience.
Cross-channel inventory visibility mobilizes our store network for flexible fulfillment initiatives.
By giving shoppers the transparency and flexibility they expect, they won’t argue with many more return trips in the future. Moreover, IBM Commerce on Cloud provides:
The commerce usage is inevitable across industries. Following are a few examples of enterprises that are realizing business value from Commerce applications.