This blog provides troubleshooting solution to address the TLI server and Replay issues on IBM Tealeaf. Below is a story of one of our clients which faced issues with capturing static content and Replay.
The client was struggling to capture the static content on IBM Tealeaf and had very low fidelity replays for web traffic.
Replay captured used to have very low fidelity and could not be used to provide insights on customer struggle(s) and behaviour. This means that the main purpose of using IBM Tealeaf to have an ability to get customer’s behaviour over bank’s various engagements was not possible.
The client’s website was deployed using WebSphere portal which had a lot of redirect’s and AJAX calls in spite of not being Single Page Application (SPA). Classic capture was not able to suffice to website’s complex architecture and data flow.
So Royal Cyber resolved the issue as below:
Click here to learn more about Royal Cyber Tealeaf services.