Salesforce offers the complete customer journey across all major functions - commerce, sales, marketing, customer service, and more. By connecting Commerce Cloud with other Salesforce clouds, we can power the full customer lifecycle from awareness & acquisition to purchase and fulfillment to advocacy and retention.
Equip sales team with mobile access to all customer data which consist of buying history, outstanding orders, service issues, and notes from other teams in a single view.
Provide business customers self-service, mobile, and automated options for routine commerce interactions, freeing the sales teams from the “order-taking” burden.
Give the sales team access to the data, analytics, and AI-powered insights they need to craft more personalized, insightful solutions for their customers.
Allow agents with real-time customer profile, order, and purchasing data updated across Service Cloud and Commerce Cloud.
Drive conversations with the customer on their desired channel - mobile, social media, or through chat services.
Turn service engagements into cross-sell and upsell opportunities that can be fulfilled by either agent or customer.
With AI inculcated across Commerce Cloud, Service Cloud, and Marketing Cloud, we can tailor every service interaction, resulting in higher Customer Satisfaction Score (CSAT) and repeat business.
Personalize interaction based on past purchases with automated emails based on account creation, order confirmation, password reset etc.
Recapture revenue with automated emails based on the abandoned cart, and build segments based on the past purchases.
Send relevant emails based on a single, integrated view of customers, catalogs, content, and orders.
Use data management platform (DMP) tagging to understand the purchasing behavior, and segment audiences in a number of modalities, including SKU-based, price-based, or category-based.
Recognize and engage with site visitors and shopping cart abandoners using meaningful retargeting campaigns based on intelligent commerce insights.
Royal Cyber has a dedicated Salesforce Commerce Cloud platform team to help you in all aspects, whether it’s B2B or B2C. Our Salesforce Commerce Cloud certified consultants know what is needed to take advantage of the platform fully.
For more details, check the below URL: www.royalcyber.com/technologies/demandware/