AI Chatbots are transforming the dynamics of the customer service industry. The rise of Chatbots has gained significant attention over the last few years. Many big tech giants have now leaned onto this potential of Chatbots to pace up their customer service. These organizations are investing billions into AI-powered Chatbots which are empowering their platforms and its services. Chatbots can single-handedly speed up every process be it marketing, sales, or service maintenance.
It is not easy to provide 24x7 customer service and respond to each query when we have a huge volume of questions from the customers.
One of our clients from the logistics industry was facing a similar issue. The client was using live persons to manage customers’ questions on the site. Agents used to hold chats as it was difficult to chat/respond to an unlimited number of queries.
The client wanted an AI BOT which understands user questions and provides quick answers. Royal Cyber implemented its Chabot Solution which is a complete e-commerce Watson powered assistant that provides a solution for the user queries.
Cost-effective 24x7 customer support
Reduction in Response time
52% saving on Opex Cost
Satisfaction with better engagement strategies