Artificial intelligence is radically revolutionizing businesses and AI-powered ChatBots are one of the best examples. We no longer need to wait for long, boring music to get our call answered by a customer care representative or wait for a number of days for a reply to our emails.
Technology has been trickling its way into your life quietly for some time, and it has been sturdily affecting how you do business. Most organizations aren’t aware of just how widely it’s being used right there, under their noses, at their very own workplace.
Now, with ChatBots, the communications between customers and companies have become way too easy. Using Chatbots you can offer support to your customers whenever and wherever they want.
Apple’s Siri, Google’s Google Home, and Amazon’s Alexa are becoming indispensable. As this trend continues, we are becoming accustomed to chatting with bots. All of a sudden, we look up and bots are everywhere.
What started as a mere technological accomplishment, the ability to chat with bots has now propelled an advent of chatbots. This dawn is evolving into something that no one saw in the past.
For instance, Facebook has made waves for its implementation of chatbots. These bots aren’t just for fun though, they are evidently helping businesses adopt this technology and leverage it for growth.
With all these advances in AI, the role of agents has transformed inevitably. As more processes become automated, human agents have more time to focus on intricate cases which may be difficult for intelligent assistants, or chatbots, to handle on their own. Agents ensure that customer experiences run smoothly when further support is needed.
By integrating bot with simple messaging apps like Facebook, WhatsApp, or Skype, a lot of labor and time is saved. Chatbots not only personalize your customer experience but also helps in building friendly relations with them. The chatbot services can be used 24/7 without making your customers wait, thereby giving an opportunity for businesses to gain the loyalty of their customers.